Hughesnet Installer Support Number
I have received a call back and a PIN number to call tier 4 technical support. The pin number is invalid so basically I can't get my issue resolved. I was told Again by regular support that I would receive a call back in 24 to 48 hours. We reside in to home one of them has HughesNet which we are very disappointed in, and I am not at that home to take the call when it's receive so I have to call back when I get over there. I cannot believe that I can't call back because HughesNet has issued me an invalid pin number. Can somebody please schedule an appointment to call me so that I can be present at the home when they call.
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I just want to inform people to be careful when allowing the hughesnet installer on your property. The first thing was he did not have any ID. He asked to see were the computer is,I explained to him that we have Direct TV and that the dish for it was on the south side of the property,and i showed him the location.he proceeded to tell me that if he ran the cable that far i would loose the quality of the internet.So he decided to put the dish on the north side of the property under a tree and about 6 feet from were the computer is located. He asked if it was ok to open my gate and pull his truck in so that he didn't have to keep going in and out and so far, I said it was ok but it must be closed when he leaves,He agreed and told me I was going to have to have my tree trimmed because of were he put the dish.So about 10 min before the guy left my son came over and was asking the guy why the computer was not hooked up to the modem??????????? He replied that it was not his job to do that and I told him that Hughesnet told me that he would be hooking the modem to the computer.He stated that was not his job and that I needed to get my own ethernet cord and do it myself. I said hold on let me cal Hughesnet so we can figure this out.I dialed the number as he fallowed me saying that I needed to sigh and initial his paperwork because he needed to leave he was late getting to ST.
Cloud.I said hang on he said no sign this I need to go. As i started signing the paperwork, still waiting for a live person at Hughesnet to answer, I asked him his name, He said Dino, I said last name? In your situation, I would have called the police and than notified Hughesnet for reimbursement by proof of a police report. Or sue HughesNet for property damage. This happened to me six years ago with HughesNet and I issued a complaint only to have HughesNet not believe me and would not install service for me for two years.
U sometimes will get bad service anyway u look at it. One out of three calls now is a bad experience with any service provider. Unfortunately you have to grin and bare it based on choices you have in your area. Really for anything. I know this did not help you, but there are people out there that have been through the same thing. Stephanie,I just want to say we will definitely get down to the bottom of this and do all that we can to resolve it.
Hughesnet Installer Support Number
Myself and the other community moderators (those with the Official Rep tag) work in the corporate office for Hughes and we're equipped and ready to fully investigate your installation and experience. As GabeU said this is not something that happens everyday and should not be used to represent our service and wonderful installers as a whole. I have already located your account and I am reviewing your installation photos and previous case notes now. If you have any images of the damage caused, please send them to our e-mail address atThank youAmanda. Hello Stephanie,No, we don't think calling the police is a good idea in this instance. After reviewing your case and talking to the corporate officer from installations here, it seems your case had already been escalated and investigated with a final result. Just to clarify - your gazebo is the white plastic pop up tent?
Our installer did take a photo before he left the installation area and did capture the tent/gazebo in a photo where it was already in disarray. As for the other issues, the rose bush and tire marks, can you send those directly to our e-mail address for review?ThanksAmanda.
Phone Support Talk to a Customer Care representative by telephone 24/7 by calling 866-347-3292. Business customers call 800-347-3272.